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Computer Associates is attempting to get on track, but progress is slowFINANCIALS
Revenues and profits are improving. But on Feb. 5, Moody's Investors Service said it was reviewing CA's credit rating, since its cash flow is declining.CUSTOMERS
CA set up a 650-person customer-relations staff in 2000 to please buyers. Only 10% of CA's large customers felt satisfied.PRODUCTS
CA is forgoing major acquisitions and developing technologies internally. The glitch: R&D dropped 4% last quarter, to $165 million.CORPORATE GOVERNANCE
The board cut in half the 10-year term of its poison-pill takeover defense. But a search for outside directors hasn't yielded results.