1951, New York City
BA 1973, Bowdoin College; JD, 1976, Harvard University.
Married to Kathryn Cassell Chenault, a non-practicing attorney. Two sons: Kenneth Jr., 11, and Kevin, 9.
WHERE HE WAS ON SEPTEMBER 11
A business trip to Salt Lake City.
WHAT HE TOLD THE 3,000 EMPLOYEES EVACUATED FROM THE COMPANY'S HEADQUARTERS
"The values of this brand are real, far more real than the bricks and mortar of our headquarters building. The tower does not represent American Express. You represent American Express. All the people of American Express are what this company is about."
He invites confrontation and debate. "To me it's not personal. I want you to argue with me."
"The role of a leader is to define reality and to give hope."