That's not a flavor of the month. It's a framework to sustain leadership in this business. Six Sigma, lean manufacturing, e-business--they are not initiatives. They are tools, processes, and technologies that support the basic strategies and plans.Q: Ford dropped in the most recent J.D. Power quality rankings as well as the Harbour Report on productivity. What went wrong?A: We do have a lot of work to do in reaching our own customer satisfaction goals. We didn't make any improvement in J.D. Power, while the industry average did improve. As for the Harbour Report, the headlines are an indication of the low expectations for everybody else and the high expectations for Ford. Our productivity is the best, and has been for years. I know we got better last year. We'll continue to get better. You don't stop on productivity and customer satisfaction.Q: Is the truck business losing ground?A: The margins in the truck business will obviously be under pressure because there are many competitors. But that's the price of success. In many ways, Ford created those markets. Our competitors are charging us. And we'll come charging back. I've got a lot of faith in how resilient our truck team is.