Agreed to buy Wachovia's $8 billion credit-card operation, hoisting First USA unit to a tie for second place in the business.
Replaced 9 of top 13 managers, including the chief financial officer and the head of First USA.
Eliminated 4,700 jobs, trimming workforce 5.5%, to 80,778. Cut $500 million in costs.
Halved the dividend to 84 cents, effective last October.
Cleaned up the balance sheet by taking $4.5 billion in pretax charges in 2000 and nearly tripling loan-loss provisions to $3.4 billion.
Weed out unprofitable accounts among 1,800 corporate customers. Make money consistently, even as nonperforming loans rise.
Expand high-margin investment management business, which netted $322 million last year. Turn credit-card business into a consistent profit earner again.
Integrate seven computer systems, the legacy of several acquisitions.
Boost the stock price. At about $35, it's more than $6 up from when he joined, but still below its 52-week high of $41.56.