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No General Agreement On General Electric (Int'l Edition)


International -- Readers Report

NO GENERAL AGREEMENT ON GENERAL ELECTRIC (int'l edition)

I found it ironic that you were hailing the new service orientation at General Electric Co. ("Jack Welch's encore," Cover Story, Oct. 28) at the same time I was awaiting a response from his office regarding a service complaint.

My request for repair service illuminated surprising deficiencies in listening, customer concern, and internal and external communications. I was extremely inconvenienced by GE's lack of service.

Melissa Janis

Port Washington, N.Y.


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