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TO SCREAM, PRESS `0'

Who'd have guessed the Social Security folks give better customer service on the phone than Corporate America's role models? Dalbar rated how long it rings, how long you're on hold, and how knowledgeable staffers are. Social Security did best on ring time--four seconds. L.L. Bean took 12 seconds to answer.EDITED BY LINDA HIMELSTEIN, WITH OLUWABUNMI SHABI


Toyota's Hydrogen Man
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