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Table: Top Providers Of Telephone Customer Service


Up Front: THE LIST

TABLE: Top Providers of Telephone Customer Service

(On a three-point scale)

COMPANY SCORE

SOCIAL SECURITY ADMIN. 2.38

SOUTHWEST AIRLINES 2.36

NORDSTROM 2.22

L.L. BEAN 2.17

XEROX 2.17

DISNEY 2.14

SATURN 2.11

MUTUAL-FUND COMPANIES 2.10

FEDERAL EXPRESS 2.06

AT&T UNIVERSAL CREDIT 2.05

VARIABLE ANNUITY PROVIDERS 2.04

DATA: DALBAR INC.


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