Many employees say they are receiving little or no value from their company’s IT department, but industry analyst firms estimate that businesses spend on average $12,000 per user each year for IT, with $726 billion spent annually on software.
While employees expect a lot from their IT person or IT department, they are often left dissatisfied, especially when it comes to getting the software they need to do their job properly. Today’s tech-savvy employees are used to getting the technology they need when they need it. That shiny new iPhone app or free social media tool is ready at the touch of their fingertips. Unfortunately, that is often not the case in the business environment.
Following are some practical software management solutions you can take to keep your employees happy and productive, while trimming your bottom line.
1. Manage requests. The process for requesting new software is typically fragmented and manual, with the majority of employees still initiating requests by phone or e-mail. Create a way for your employees to quickly request what they need online via your company intranet or another tool. Think of it as a corporate app store.
2. Shrink wait time. Forced to depend on IT to manage approvals and installations, users may have to wait a week or more to receive their requested software. Slow and inconsistent delivery of new software can affect user productivity and often leads to discontent. Make sure you are providing the software your employees need quickly so they can do their jobs; appoint someone to be in charge of managing software requests or automate the process completely.
3. Track unused licenses. While it is important to deliver business-critical software to employees quickly, a single piece of software can cost upwards of several hundred dollars with licensing and support. Unused or forgotten software licenses also lead to a lot of waste and unneeded expense. Periodically look back at the software investments you have made before you renew or purchase additional licenses in order to make sure every dollar spent on software counts. Think of it as a software-license-recycling program.
Founder and Chief Executive Officer
Want to improve the way you run your business? Entrepreneurs, academics, and consultants from diverse industries offer practical advice on a variety of topics each business day.
To submit a tip for consideration, first check our archive of previous tips to make sure you're not repeating a tip someone has already contributed. Then send the tip to Small Business channel contributor Michelle Dammon Loyalka. Because of the volume of material she receives, she may not respond to each individual.