Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world.
+1 212 318 2000
Europe, Middle East, & Africa
+44 20 7330 7500
+65 6212 1000
Cloud-based applications are software running on third-party servers, which you access through an Internet browser. Common business uses are e-mail and CRM applications. For example, you can use Rackspace e-mail hosting instead of buying Microsoft Exchange Server or use SalesForce rather than installing CRM software and hardware. It’s important to do your homework before committing to any cloud-based software. Here are a few key questions to ask prospective providers:
1. Is uptime guaranteed through contractual service level agreements? Historically have they been met?
2. How secure is my data? What standards, such as ISO 27002 and 27001, are followed?
3. Who owns the servers? If another party, how do they certify where your data is and who has access?
4. What happens to my data at the end of an engagement? Can data destruction be certified?
Paying attention to details like these will help you determine the most secure and reliable option to maximize value from cloud-based applications. After all, there is a reason there’s a buzz.
Want to improve the way you run your business? Entrepreneurs, academics, and consultants from diverse industries offer practical advice on a variety of topics each business day.
To submit a tip for consideration, first check our archive of previous tips to make sure you're not repeating a tip someone has already contributed. Then send the tip to Small Business channel contributor Michelle Dammon Loyalka. Because of the volume of material she receives, she may not respond to each individual.