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The Special 'Who Moment'

Posted by: Today's Tip Contributor on July 8, 2010

There comes a special moment in every entrepreneur’s career when the "who" in the business counts more than the "what." As a business grows in employee size, the importance of the management team rises. Ultimately, putting the wrong who in the wrong where could result in lower revenue growth, costly product development failure, and the demise of the business.

Fortunately, there are ways to ensure that your hiring skills don’t sabotage your growing business. Below are four approaches that help great managers hire better people:

1. Hire based on defining numeric outcomes. Focus on what you expect an employee to achieve, not on personality traits, chemistry, and gut feelings.

2. Personally source the best candidates. Spend time asking your best referral sources inside and outside the company about the most talented candidates.

3. Learn everything there is to know about a candidate. Ask them questions about every job they have ever had and every boss they have ever had, then verify what you hear with reference interviews.

4. Use a checklist to identify and overcome obstacles. This helps ensure that the candidate accepts the offer.

Geoff Smart, PhD.
Chairman & CEO
Denver, Colo.

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