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As every business looks for new and better ways to trim operating costs in 2010, here’s an interesting thought: What if your employees were able to take care of some of their own technology management needs? It sounds implausible, but for many small businesses, one of the most important features of any technology investment is actually the level of resources the vendor offers for helping employees manage as much of their technology and maintenance needs as possible by themselves.
For example, a self-help portal can help employees through the majority of their day-to-day questions, software upgrades, or migrations and training by themselves, saving the company the need to respond manually to individual, one-off requests with dedicated technology staff or outside contractors. The self-help portal also provides a way for managers and technology staff to get feedback on the job and services they are providing. Based on the feedback from employees via the portal, business owners and managers can see where they can save money or increase productivity by perfecting their process and procedures.
Whether or not your company employs on-site technology staff, the self-serve strategy can help you accomplish much more with fewer technology resources. The money you can save by using self-service for even a portion of your technology management can add a significant boost to your budget.
Director of Technical Services
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