Finding new customers used to involve expensive marketing programs like direct mail, events, or telemarketing. But these outbound efforts only surface one or two leads out of every 100 target...
Have you ever been so frustrated that you questioned yourself and wondered, "Why continue?" You're not alone. Many of the most successful people in life and business have endured setbacks...
Like many computer users, small business owners often feel overwhelmed by the burden of managing all of the passwords they need to use on a daily basis. Fortunately, there are...
Twenty years ago, customer service was all about picking up the phone and having a conversation with an expert who could help with any concerns. Today, more than 50% of...
Hurricane season is here, and while it's always important to have enough insurance to recover from a natural disaster, the stakes are even higher in today's economic climate. With models...
Until recently, companies were dealing with the challenge of a retiring workforce and knowledge exodus. In the aerospace and defense industry alone, clients like Pratt & Whitney, Rocketdyne, and Honeywell...
As small businesses increase their employee base and branch out to other areas and regions, business owners often falter by implementing group passwords to make IT easier on their employees....
Defining a female audience by age is a time-honored marketing tradition. It's simple, and at a glance, gives what would seem to be a snapshot of the target consumer. But...
In the current business environment, old and new businesses alike need to digitally connect with customers to effectively cultivate their brands. We live in a digital age, so your business...
A few weeks ago I conducted a follow-up sales seminar with a client. I was attempting to reinforce the behaviors I had earlier emphasized that would cause what I call...
What is your plan for today? It's important to realize that we live in 24-hour cycles. How we see today matters. If we see today as a gift, we will...
Sustainability has become the watchword of our age. And who can argue that seeking to meet our own needs without adversely affecting future generations isn't a cause worth throwing our...
Changing the way your office prints can be the first step toward reducing your company's environmental footprint. Going green is good for the environment and can also help your small...
Whether the medium is Twitter, Facebook, a podcast, or a corporate blog, there have never been more outlets available to companies looking to engage in dialogue with their stakeholders. In...
It's been said that "thoughts are things." As a leader, it's critical to be aware and mindful of your thoughts, as they drive the results you get. For example, I...
Working on your own ability to lead makes great business sense. Without developing yourself from time to time, those familiar tactics and strategies you used to succeed earlier in your...
People in positions to lead hinder themselves and others by having too many answers and not enough questions. In fact, truly bad decisions are made by those who fail to...
Being faced with a regulatory inquiry or a lawsuit is nothing short of a potential disaster for a small company. Legal fees, looming penalties, and time away from work take...
Sales and marketing materials are often wasted because of inconsistent messages between the two. The sales department may be thinking, "marketing does not know what I need to say to...
Modern software can do amazing things, but like a car, it needs constant maintenance to run properly. Updating and patching desktop software is critical to keeping your business safe. Remember...
The explosion of Web-based applications and tools has made the Internet infinitely more useful, but they also come with a new set of potential threats and dangers to your business....
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