Denial, anger, sadness, and fear are the quiet yet powerful human responses to upheaval inside and outside a business. Unfortunately these strong feelings radiate among your people at the very time you need them to do their best and most creative work. It’s important to take notice—to widen your perspective beyond your profit and loss statement—and address this undercurrent. Don’t hesitate to ask your people about their feelings, and listen with empathy. Take it in, do your best to help them accept conditions as they are, and you will create the flexibility necessary to thrive in uncertain times.
To coach yourself, prepare answers to the following questions:
a. In what ways have recent business conditions affected me and my people emotionally?
b. What questions can I ask them to understand this more fully?
c. How can I play a major role in helping my people accept and embrace conditions as they are?
Executive Coach and President
Palm Springs, Calif.
Want to improve the way you run your business? Entrepreneurs, academics, and consultants from diverse industries offer practical advice on a variety of topics each business day.
To submit a tip for consideration, first check our archive of previous tips to make sure you're not repeating a tip someone has already contributed. Then send the tip to Small Business channel contributor Michelle Dammon Loyalka. Because of the volume of material she receives, she may not respond to each individual.