Bloomberg Anywhere Remote Login Bloomberg Terminal Demo Request


Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world.


Financial Products

Enterprise Products


Customer Support

  • Americas

    +1 212 318 2000

  • Europe, Middle East, & Africa

    +44 20 7330 7500

  • Asia Pacific

    +65 6212 1000


Industry Products

Media Services

Follow Us

Bloomberg Customers

Treat Your Employees Like Customers

Posted by: Rod Kurtz on March 13, 2009

You know how important good customer service is. If you cannot satisfy your customers, you may not have a reason to be in business. Part of that customer service responsibility is also taking care of your internal customers. These are the folks you work with side by side every day. It is incumbent upon leaders to treat employees well in order to get employees to strive to do their best. After all, how can you expect good customer service from employees if they are not getting it themselves from their own management?

These ideas will get you started to ensure you are being supportive of your own staff.

1. Develop a new mindset and start to think about your employees as customers. The shift in perspective will help you recognize how valuable your employees are to your success and be more aware of what their needs might be.

2. Focus on the relationship. When your customers call, you are there to answer their questions and concerns. Be available to your employees as well. This means being accessible, patient, a good listener, and open to seeing things from their point of view.

3. Communicate well and often. This is, after all, your team we are talking about. Seek out their input, welcome their feedback, and give consideration to what you hear. Everything you gather is data; the important question is what you do with that information.

Paying attention to and managing internal customer service can boost company morale, enhance productivity, yield higher profits, and lead to better external customer service.

Mallary Tytel
President and Founder
Healthy Workplaces
Sioux Falls, S.D.

Post a comment



Want to improve the way you run your business? Entrepreneurs, academics, and consultants from diverse industries offer practical advice on a variety of topics each business day.

To submit a tip for consideration, first check our archive of previous tips to make sure you're not repeating a tip someone has already contributed. Then send the tip to Small Business channel contributor Michelle Dammon Loyalka. Because of the volume of material she receives, she may not respond to each individual.

BW Mall - Sponsored Links

Buy a link now!