Your Customer's Experience on Your Web Site

Posted by: on November 21

To truly understand a customer’s experience with your Web site or Web-based application, you need to know exactly what end-users are seeing at all times. For this purpose, Web performance monitors let you simulate end-user activity and test your site’s performance at all stages of the online experience. In general, such tools let you create monitoring scripts by simply walking through typical user activities such as putting items in a shopping cart and checking out or logging into a customer portal. They also show you exactly what is happening from the perspective of the Web browser, allowing you to measure site availability, response times of different site functions, download times, and more, giving you insight into just how well your applications perform in the real world.

The key is to find a solution that combines this type of monitoring with regular, detailed reporting and monitoring from a variety of locations to ensure your site performs consistently at your preferred levels across the globe. Without these monitoring tools, you run the risk of not knowing about performance issues until they’ve already had the chance to taint your prospective customer’s experience.

Ken Godskind
Chief Strategy Officer
AlertSite
Coconut Creek, Fla.