Building Good Working Relationships

Posted by: Rod Kurtz on October 6, 2008

Each of us strives to form good working relationships, to be a cooperative and constructive member of the group, to control anger and other counterproductive impulses, and to increase our effectiveness with co-workers. We need to be able to separate healthy feelings from unhealthy feelings and turn negative feelings into positive ones. This is called emotional intelligence.

Emotional intelligence (EI) refers to the ability with which people deal with their own emotions and the emotions of others. It focuses on the four basic competencies—self-awareness, social awareness, self-management, and social skills—that influence the way people handle themselves and their relationships with others.

When emotional intelligence or people skills are low, the behaviors we see can be negative and counterproductive, such as loosing perspective, withholding information, being judgmental, and disregarding the feelings of others. We can increase EI by paying attention to our feelings, resisting unexpected impulses, thinking about the consequences of our actions, recognizing the feelings of others, seeking feedback for our behaviors, and setting boundaries.

The key to emotional intelligence is understanding your emotions and the emotions of others and acting in the most appropriate way.

Mallary Tytel
President and founder
Healthy Workplaces
Sioux Falls, S.D.

Reader Comments

Olalekan Samuel

October 6, 2008 8:21 PM

it's a lovely tip for young people like us who are trying to be enterreneurs and even successfulnbussiness men.
peole play an imortant in the success story of any successful person so, having a good relationship with peole is very imortant.

Audrey

October 7, 2008 11:36 AM

I don't think it helps that research into "Emotional Labour" has become confused with emotional intelligence resulting in debate over whether one should even be asked (and paid) to manage their emotions in the workplace (with soultions including letting people use a script resulting in an inauthentic and grating interaction). Of COURSE one should be asked to control ones-self, it's called profesisonalism... Perhaps the secret is to pay, support and train frontline workers with enough emotional intelligence to understand this and then let them work using their skills not a script.

lol

February 18, 2009 5:52 PM

Spelling is important too.

That was painful to read olalekan.

My emotional intelligence would snap if I had to proof read that from day to day.

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