What to Know About Managed Service Programs

Posted by: Rod Kurtz on July 15, 2008

With the current concerns about the economy, many small businesses are looking to reduce costs any way they can. One of the biggest costs for the small business owner is their networking and communications systems, including phone and Internet access. With a managed service approach, small businesses are able to focus on what they do best, which is serving customers, while the outsourced provider takes care of IT requirements.

Keeping up with software upgrades, hardware enhancements and never-ending technology changes can be a time-consuming and costly way of doing business. How can you ensure that the system you buy or lease today won’t be obsolete tomorrow?

Managed service programs address this with end-to-end business communications services and solutions that eliminate the risks and uncertainties associated with the ownership and management of advanced technology. A fixed monthly fee, free software upgrades, and guaranteed rates of expansion keep your costs down, even as capacity and functionality grow with your business. In addition, some managed service programs include buy-back and risk of loss benefits along with free training and full warranty coverage.

The bottom line is that converting to a managed service program may be a smart move for your business in these uncertain times. It can put working capital back in your business, reduce total cost of ownership, shield you from unsuspecting natural losses, and provide you with the peace of mind that your technology will keep pace with your business.

Joe Ward
Senior Vice-President for Managed Services
Mitel
Ottawa, Ont.

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