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To get the most out of a training program, make sure your employees understand ahead of time your reasons for implementing it. Help them understand what problems it will solve and how they will benefit. Be clear about expectations. Focus on the behavioral changes or improvements you are looking for.
You also need to make it interesting. Hire a competent trainer or, if you do it yourself, find ways to engage your employees’ attention—such as including videotapes or role-playing. After the training is finished, be sure to measure the results. Training without follow-up is ineffective. Keep repeating your message and show appreciation to employees who keep trying to meet the expectations.
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