Amazing customer service can be the crux of business growth. As businesses gain additional customers and grow, they are often faced with expanding customer service hours, adding additional language support, and hiring more people all in an effort to consistently exceed customer expectations.
Here are several tips to help you effectively expand your customer service, and your entire organization along with it:
Hire good people. Look for employees who have good problem-solving skills and are enthusiastic, friendly, intelligent, and empathetic.
Invest in customer service training programs. Provide ongoing training that focuses on role-playing scenarios and other types of customer interactions.
Empower and reward employees. Give employees the power to make decisions even if you are not around. Define customer service guidelines so employees have a baseline from which to make their decisions. Most importantly, reward the behavior that you want repeated.
Get customer feedback. Ask customers how you are doing, and listen with the goal of employing their feedback.
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