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Posted by: Today's Tip Contributor on November 20
When someone calls a business, his or her first impression is based on how the call is answered, placed on hold, and transferred, as well as what additional options are available to complete the call. You can give your small business a more professional image and create the perception of a larger company by investing in an enhanced phone system.
Look for a sophisticated but affordable phone system, such as a hosted PBX service, that will ask callers to "Press one for sales, two for support, or enter your party’s extension," but can route them anywhere you want. This can place small business in the big leagues, and give the impression that the business is much larger than it may actually be.
You can be up and running with a fully functioning hosted and virtual phone system in minutes. As long as there is a number to be reached on, a hosted phone system can typically be set up to forward calls without complications.
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