Archives: September 2007

Employee Recognition Improves Customer Service

Posted by: Rod Kurtz on September 28

Customer service is crucial for small businesses hoping to compete with chain stores, larger companies, and even the small business next door. While there are a number of steps to...

Empower Employees to Handle Customer Problems

Posted by: Rod Kurtz on September 27

Nine times out of 10, a customer problem starts with a simple issue that can be solved in a matter of minutes. These issues can make the difference between one-time...

Ten Signs That It's Time to Expand Your Office Space

Posted by: Rod Kurtz on September 26

As a successful business owner, you may soon find yourself in the enviable position of outgrowing your current office space. Staying put in a cramped office is not a solution....

Should You Buy Windows or Apple Computers for Your Company?

Posted by: Rod Kurtz on September 25

Buying computers for your business can be a nerve-wracking experience. But before you even get started, you need to answer an important question: Should you buy Windows or Apple computers?...

The Customer Isn't Always No. 1

Posted by: Rod Kurtz on September 24

Customers expect small businesses to provide the best customer service. However, by holding on to the old customer-service strategy that the customer is No. 1, many small businesses have failed...

The Biggest Mistake in Selling

Posted by: Rod Kurtz on September 21

The biggest mistake in selling is believing that if you can just tell your prospect enough about your product or service, if you just get the chance to "make your...

Positioning Your Brand

Posted by: Rod Kurtz on September 20

Most places I go, I'll ask someone in a company, "If you could put one idea about your business directly into the mind of a prospective customer, what would that...

How to Qualify for Franchise Loans Even with Bad Credit

Posted by: Rod Kurtz on September 19

Having bad credit makes it harder to qualify for a franchise loan, but it's not impossible. If you have bankruptcies combined with lots of judgments and tax liens against you,...

Think About Your Prospective Client's Ego

Posted by: Rod Kurtz on September 18

When working with a prospective client, it is imperative that you consider his or her ego in the process. As you make the sale, you want to come across as...

How to Survive the New Credit Crunch

Posted by: Rod Kurtz on September 17

If you breathed a deep sigh of relief, believing you escaped financial fireworks set off by the mortgage madness, that relaxing exhale may have been premature. Chances are you will...

Use E-Coupons to Increase Online Sales

Posted by: Rod Kurtz on September 14

Coupons are a proven way to increase sales for small businesses. E-coupons offer online small businesses the same advantage, and are easy to implement. All you need is a shopping...

A New Problem-Solving Technique

Posted by: Rod Kurtz on September 13

At times, a small-business owner will notice a recurring pattern of underwhelming results. This pattern could mean that you've got a hidden attachment to the status quo. Asking, "Why does...

The Structure of a Venture Capital Investment

Posted by: Rod Kurtz on September 12

A typical venture capital investment is structured so that the venture capitalist gets convertible preferred stock in your company. This stock gives the venture capitalist preference over the common shareholders...

Time for Leadership

Posted by: Rod Kurtz on September 11

Leadership is about the future, with a solid grasp of the present. The next time you are in an unproductive conversation about business results, a project, or an employee relationship...

Remember, You're in the Sales Business

Posted by: Rod Kurtz on September 10

No matter how good you are at whatever you do, your small business will die without sales. In today's oversaturated market, you cannot afford to sit around and wait for...

Getting Out of a Franchise

Posted by: Rod Kurtz on September 07

When it comes to breaking a franchise contract, the law usually swings in favor of the franchiser. That's mainly because franchisers are able to limit their liability through UFOCs and...

How to Measure Success

Posted by: Rod Kurtz on September 06

How do you measure success? If the answer is not crystal-clear to you and your employees, then it's time to take a fresh look at your definition of success. A...

Selling Your Business: Entity Sale vs. Asset Sale

Posted by: Rod Kurtz on September 05

When selling a business you have two options. You can opt either for an entity sale or an asset sale. Making the right choice can help minimize the taxes that...

Know Your "Gremlin"

Posted by: Rod Kurtz on September 04

"Gremlin" is coaching-shorthand for inner-critic, self-doubt, negative, or undermining beliefs. Very few of us can say we don't have them. While the themes are similar—fear, self-doubt, perfectionism, fraud, self-criticism, and...

Why Honesty Works

Posted by: Rod Kurtz on September 03

Studies have shown that an environment that operates on honesty is far more effective than the alternative. Honest feedback is a great starting point. Soliciting and providing actionable advice at...

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