A business owner who supports constructive conflict creates an effective environment for sustainable innovation. A culture that is too friendly—one that goes overboard on building consensus and feeling good together—can be symptomatic of deeper issues. You could inadvertently be avoiding candor, garbling communication, and hindering teamwork.
But as the business owner you can set the tone, giving your employees "permission" for vigorous debate by promoting frank and open discussion. Reasonable disagreement followed by resolution tends to yield rich and productive results. Take a hard look at how you view conflict and how those views influence others in your workplace. A conflict-friendly perspective increases your capacity as a business owner, enriches the contributions of your employees, and results in more effective innovations for your organization.
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