Although e-mail is considered less formal than paper correspondence, your business messages should convey a professional tone. Remember these e-mail etiquette tips the next time you send a message:
1. Always use a signature that includes your name, your business name, and the best way to reach you (telephone number, e-mail address, or fax).
2. Be concise and to the point.
3. Never type in all upper-case letters.
4. Don’t use more punctuation than you would in standard business correspondence.
5. Create short paragraphs without indenting.
6. Insert a blank line between paragraphs.
7. Always check your grammar and spelling.
8. Avoid abbreviations.
9. Use straight text without fancy fonts or formatting.
ShopTalk 800® Business Consultant
National Association for the Self-Employed
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