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"Uncivil" Service

Posted by: Rod Kurtz on June 26, 2006

In more and more of my professional conversations, I am hearing about workplace manners—or the lack thereof. Common complaints include interruptions, foul language, chronic lateness, missed deadlines, ill-tempered voice mails, nasty e-mails, unreturned phone calls, and crossing personal or professional boundaries.

Whatever the cause—overstressed and overworked employees, budget cuts, congested environments, fatigue, etc.—paying attention to attitudes and actions can make a difference and pay off in big ways for a small business.

By making civility an important part of your corporate culture, you can help develop more productive and professional work relationships, diffuse hostile work environments, foster mutual feelings of respect between co-workers and supervisors, improve self-esteem and teamwork, enhance problem solving, and increase trust overall.

Mallary Tytel
CEO and Founder
Healthy Workplaces
Bolton, Conn.

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