+1 212 318 2000
Europe, Middle East, & Africa
+44 20 7330 7500
+65 6212 1000
Every meeting can be viewed as having two communication components: content and process. The content of a meeting refers to the “what” — in other words, the subject matter that’s discussed, be it a marketing plan, a new investment strategy, or dealing with conflict issues. The process of the meeting refers to the “how” of the meeting — how people communicate, how they treat each other, how they listen, etc.
To effectively facilitate a meeting, you need to attend to both the content and the process. Attending to the content ensures that you will stick to your agenda, and attending to the process ensures that you will be tuned into underlying factors that may enhance or detract from the meeting’s success.
David Lansky, PhD.
Family Business Innovations
Highland Park, Ill.
Want to improve the way you run your business? Entrepreneurs, academics, and consultants from diverse industries offer practical advice on a variety of topics each business day.
To submit a tip for consideration, first check our archive of previous tips to make sure you're not repeating a tip someone has already contributed. Then send the tip to Small Business channel contributor Michelle Dammon Loyalka. Because of the volume of material she receives, she may not respond to each individual.