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Offering a Toll-free Telephone Number

Posted by: Rod Kurtz on May 22, 2006

Providing a toll-free telephone number can be an effective customer service tool and a savvy marketing strategy for many small businesses. Most long-distance carriers provide toll-free numbers at reasonable rates. Some offer them for free as part of a long-distance package. In either case, you pay for all the phone calls at a per-minute rate. To help you decide if a toll-free number is the right choice, review your existing customer list. Determine what percentage of customers has to call long distance to reach you. Also consider whether a toll-free number might expand your market area and bring new customers to your door.

Gene Fairbrother
ShopTalk 800® Business Consultant
National Association for the Self-Employed

Reader Comments


October 21, 2008 6:22 PM

Yes I believe every business should have an 800 number. They don't have to be expensive, either. I found a list of several affordable 800 number providers at


December 27, 2008 12:10 AM

If you are considering getting a toll free number look at The search mechanism is very flexible and free and you can get your number for $9.95 one time charge but you have to find your own carrier. The good news is you own the number (not shared use).

1800 service

January 29, 2010 10:29 PM

Toll free number is indeed a very cost effective tool in generating additional sales for your business. See online review for comparison of different provider.

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