All responses can be anticipated. That means salespeople who’ve been selling for more than a week can prepare for — and be ready to turn around — the vast majority of the negative responses they hear over the phone or in person.
D.E.I. Management Group
New York City
Want to improve the way you run your business? Entrepreneurs, academics, and consultants from diverse industries offer practical advice on a variety of topics each business day.
To submit a tip for consideration, first check our archive of previous tips to make sure you're not repeating a tip someone has already contributed. Then send the tip to Small Business channel contributor Michelle Dammon Loyalka. Because of the volume of material she receives, she may not respond to each individual.