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FINANCE

10.21.96  
Receiving Your Due
Collection problems are inevitable — but manageable

  • KNOW YOUR CUSTOMER:
    Investigate prospects' creditworthiness. Places such as Dun & Bradstreet (800 333-0505) or Experian (800 520-1221) sell company credit histories.
  • BE SMART ABOUT BILLING:
    Send invoices more than once a month, and add urgency by dating it with the next month.
  • CONSIDER IN-KIND PAYMENT:
    Accept free services, for instance, when a customer really can't come up with the cash.
  • WRITE FIRST, SUE LAST:
    Hire a lawyer to send a demand for payment on letterhead; it doesn't commit you to filing a costly lawsuit.
  • USE A COLLECTION AGENCY:
    Farming out bills can get results, but on average agencies take a 30% commission--and collect only 22 cents on the dollar.



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