I'm Feeling Blue 'Cuz 1-800-Success Rejected My Loan Request
When will the finance company give my small business a break?
So I'm watching the Yankees embarrass the Padres in front of their own
fans several weeks ago when a commercial appears showing how a small-business
owner financed a gazillion things for her small restaurant.
The narrator instructed me to "Call 1-800-Success" and made me feel
like this would be the warm and cuddly place I was looking for in pursuit
of a line of credit. A few days later I dialed the number, which is really
American Express Small Business Services, and applied for a $50,000 line
of credit, so I can do some advertising, pay my E-ZPass bill -- that's an
electronic toll tag that we have in these parts -- and do some other neat stuff.
After all, the commercial showed how the restaurant got a delivery of new equipment through 1-800-Success and also left the restaurateur living
happily ever after.
The guy on the phone was very nice when I called, and the entire
application process took about five minutes. "You'll be notified in six
weeks," he said. The whole thing went a bit too quick, I thought. No one
asked me about my business, what type it is or what kind of growth I've
seen, so I quickly picked up that this would be a line of credit based
on me, not my company. Well, two weeks went by and a letter arrived informing
me that "unfortunately, we cannot open an account for you at this time."
The letter then went on to explain how American Express scored my application, "which
assigns numerical values to the various pieces of information we consider
in evaluating an application. Your application did not score enough points
to qualify for an account." I felt like I just received my SAT scores.
O.K., so I'm a bit overextended, but who isn't when you run a small
business? In essence, this was not a small-business loan. It was
a personal loan disguised as one, with just enough Madison Avenue hype needed to make me pick up the phone and inquire. I didn't want
a personal loan. I wanted someone who believes enough in my company to
take a chance and invest in it. That's what a business loan is.
When you are self-employed, it's like a scarlet letter, only you're walking
around with the letter "S" around your neck. On the one hand, you receive
a steady stream of solicitations asking for your business, but when you
pursue them, you are turned away because of your lack of capital or experience.
You're treated like a college student looking for that first job.
Awareness of small business has finally caught up to the big companies
like American Express. A new Xerox commercial, for example, shows how its
equipment helped a small business compete like a big one and shows a string
of angels for entrepreneurs, conferring on solutions for small business.
It's finally sinking in that there's nothing small about small business.
Heck, it's practically running the country. Sooner or later, someone
will figure out that taking a chance on us small guys may pay off handsomely.
For now, I'll keep eating the Veggie Pocket Pita value meal at Blimpie and hold
off on the large biscuits for my dog, Rudy.
George Giokas is the president and CEO of StaffWriters Plus, a specialty agency that places writers in temporary and permanent positions with corporate and other employers. It also provides editorial consulting work. His database includes 2,500 writers and editors specializing in more than 60 categories. His Web site is located at www.staffwriters.com, and you can E-mail him at george@staffwriters.com.

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