Does Success Hinge on a Domain Name?

(page 2 of 2)

) But, convinced that his domains will only continue to appreciate in value, Luo is in no hurry to sell.

Speculators like Luo are one reason that naming has become a series of calculated compromises for many startups. And while the naming process is typically most fraught for Web-based businesses that consider their Web addresses central to their branding, domain-name availability is becoming a key consideration for other new businesses, too. Jon and Jeff Seymour found that Persona, their first-choice name for their localized Web browser, was already trademarked. Their second choice, Fave, wasn't—but Fave.com was taken. After the owner turned down their multiple five-figure offers, the Seymours decided to register GetFave.com instead.

Other entrepreneurs say they would sooner come up with an entirely new name than settle for the imperfect dot-com address. This is especially true in the U.S., where the extension .us is far less popular than the country-code domains in other countries, including Germany (.de) and China (.cn).

Able Names

Andrew Frame's first choice, the "friendly sounding" ooma.com, was parked but not active, and Frame was able to purchase it for the "reasonably low price" of $2,000—though he says he probably would have ponied up as much as $10,000 before pursuing another four-letter alternative (see BusinessWeek.com, 7/19/07, "A Web Phone Called ooma").

The idea that shorter domain names are more memorable, more "brandable," and therefore more valuable has become so widely accepted that many entrepreneurs take it for granted. Domain-name reseller Sedo advises buyers that "a shorter domain means reduced risk of typo errors, easier memorability, faster type-ins, and more flexibility in promoting the domain. For these reasons, most businesses who can afford it buy a domain of five characters or less." But are those businesses really getting what they pay for?

For his part, Steve Manning, managing director of San Francisco-based naming firm Igor International, doesn't buy into what he calls the "fewer keystrokes mentality," and says landing the perfect four- (or five- or six-) letter domain name isn't nearly as important as many businesses think (see BusinessWeek.com, 7/6/07, "What's in a Name?"). Manning says his company has done just fine as IgorInternational.com. "The biggest mistake we see is people choosing a lesser name because they can get the dot-com," he says. "You can still find a good name—people are looking in the wrong place." (see BusinessWeek.com, 8/13/07, "How to Find a Domain Name")

Miller is a reporter with BusinessWeek.com in New York.