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What's Up on the Web
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What are your small-business peers doing in cyberspace? What are they planning to do? The answer depends on who's asking, how they ask, whom they
ask, and when.
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Dun & Bradstreet Small Business Study
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February, 1999, poll of 649 businesses with 1-100 employees
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How small businesses use the Internet
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1997%
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1999%
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E-mail
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57
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76
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Business Research
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54
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71
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Purchase of Goods/Services
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21
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38
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Sales/Marketing
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16
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29
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PricewaterhouseCoopers Trendsetter Survey
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Studied 446 CEOs in September, 1998, from companies with $1 million to $50 million in sales
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How small businesses use their Web sites
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Build relationships with prospects
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61%
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Invite comments and feedback
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60
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Advertising
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94
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Provide in-depth product or service info
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85
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Obtain new sales leads
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71
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Recruit employees
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51
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Provide services to customers
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50
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How important is the Web as a business tool over the next 12 months?
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Extremely important
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19%
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Very important
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27
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Somewhat important
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38
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Neutral
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8
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Unimportant
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8
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GTE SuperPages.com Small Business Research
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Summer, 1999, survey of 500 businesses, 50 or fewer employees
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How Web site is advertised
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Web address on flyers or in direct-mail pieces
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80%
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Web address on business cards
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77
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Web address in newspaper, billboard, or yellow-page advertising
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56
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Barter for ads on other Internet sites
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32
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Advertise in newspapers
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28
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Advertise on the radio
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12
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Advertise on television
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9
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Paid ads on other Internet sites
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6
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Advertise it on outdoor billboards
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5
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Percent of business from Web site
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Requests or Inquiries
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16%
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Transactions
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16
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Sales Volume
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13
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