? Stop the Work Pile-Up |
| Delivering Quality Customer Service ?
May 13, 2007
Hire the Best and Delegate
If you would like to work sane hours and have weekends off, you need to hire people who are better than you are in their areas, and be your own weakest link. As a small business owner, you are the boss. Though nobody but you can fire you, many small business owners still act as though one smart employee could unseat them. This is just plain wrong. I repeat: you are the boss.
This means that you have the luxury of hiring the best people you can find to work for you. Before you advertise for a new employee, do your homework, examine your situation, figure out what you need and how that new position is going to pay for itself and add to your bottom line. Be sure to think outside the box. When someone leaves, you don't have to fill the position with the same type of employee. For example, if you spend a sizable chunk of your time doing paperwork and filing, you might decide that it would be more profitable to hire an office assistant rather than a sales rep, thus freeing you up to do more selling or have more billable hours.
Marilyn Holt, CMC, CEO
Management & HR
I would like to add a small business owner should really have a clear definition of roles and processes than a typecast of some smart, high-paid person fulfilling the role. Once roles and processes are clearly laid out and understood by the business owner, it does not matter if the resource is an expert or marginal.
Too many times, I see in business this mystic aura of people who suppose to know everything or an expert when all the "expert" did is optimize roles and processes the business owner failed to do.
Posted by: Ed at May 14, 2007 10:23 AM
Please explain to us why you stole -- word for word -- this entry from "It's Called Work for a Reason" by Larry Winget.
Posted by: Robert Stinnett at May 15, 2007 08:46 PM