Bloomberg News

Starbucks Japan Gives Free Coffee as System Error Disrupts Sales

February 05, 2014

Starbucks Coffee Shop

Customers sit inside a Starbucks Corp. coffee shop in the Ginza district of Tokyo. Photographer: Akio Kon/Bloomberg

Starbucks Coffee Japan Ltd. (2712), an affiliate of the world’s largest coffee-shop operator, suffered a system error this morning that disrupted sales and prompted some stores to give away coffee for free.

The fault was resolved at most of the Tokyo-based company’s 1,000 outlets by 11 a.m. local time, spokesman Norio Adachi said by phone. Starbucks Japan is investigating the reason for the error, he said.

To contact the reporters on this story: Takahiko Hyuga in Tokyo at; Yuki Yamaguchi in Tokyo at

To contact the editors responsible for this story: Stephanie Wong at; Chitra Somayaji at

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