Bloomberg News

Yahoo Restores E-Mail Multitasking Tool Amid User Complaints

December 20, 2013

Yahoo! Inc. (YHOO:US), operator of the largest U.S. Web portal, is restoring a multitasking tool for its online e-mail service after user complaints following a redesign two months ago.

The company will restore tabs in the next few days, letting users easily click between e-mail, contacts and message drafts, Jeff Bonforte, senior vice president of communications, wrote in a blog post yesterday. While Yahoo removed the feature when it upgraded the service and added another tool called “Recent” to aid navigation, many users still missed the tabs, Bonforte said.

The decision to restore a popular tool comes as Chief Executive Officer Marissa Mayer seeks to reassure users that Yahoo is tackling other issues with the e-mail service, which has more than 100 million daily users. Mayer apologized last week for “compounding issues,” including lost messages, users being shut out and access to other e-mail systems.

“As we continue to improve Yahoo Mail, we’ll keep listening to your input,” Bonforte said in the post.

To contact the reporter on this story: Brian Womack in San Francisco at bwomack1@bloomberg.net;

To contact the editor responsible for this story: Pui-Wing Tam at ptam13@bloomberg.net


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