Bloomberg News

Nationwide Customers Charged Twice for Credit Card Payments

July 26, 2012

Nationwide Building Society, the U.K.’s biggest customer-owned lender, said it will refund any costs incurred by customers wrongly charged twice for purchases made on credit cards this week.

“Human error” was to blame for the glitch, which caused transactions made on July 24 to be duplicated the following day, the Swindon, England-based firm said in a statement today. Customers who incurred charges will be compensated, the company said.

Nationwide, which has about five million checking accounts, is the second major U.K. lender to experience technical problems with customers’ accounts in the last two months after a computer error at Royal Bank of Scotland Group Plc left some of its 15 million customers unable to access their money in June.

“We would like to apologize for the inconvenience this has caused and we can assure customers that should they incur any related charges these will be refunded in full,” Nationwide said.

To contact the reporter on this story: Kevin Crowley in London at kcrowley1@bloomberg.net

To contact the editor responsible for this story: Edward Evans at eevans3@bloomberg.net;


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