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The consumer watchdog in southern China’s Guangdong province said Apple Inc. (AAPL)’s after-sale clauses are unfair and violate Chinese laws and mobile-phone repair rules, Xinhua News Agency reported, citing an investigation.
Customers have to agree that Apple repairers can use used or reconditioned parts to replace damaged iPhone or iPad parts, Xinhua said today, citing the results of the probe by Guangdong’s consumer council.
Consumers also have to let Apple keep the replaced parts, which are probably then reused to repair other devices, Xinhua said, citing the results.
The council requested that Apple notify consumers in written form that all parts used should be new, and should provide new products or refunds if it fails to repair devices twice while they’re under warranty, Xinhua said.
Carolyn Wu, a spokeswoman for Apple in China, didn’t answer calls to her office or mobile phones after normal business hours, and didn’t immediately respond to e-mails.
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