Bloomberg News

Barclays Says ‘Truly Sorry’ for Letting Down Customers, Clients

July 14, 2012

Barclays Plc (BARC) has made a public apology to customers and clients, saying they have “been let down” by the bank.

“We are truly sorry for what has happened,” Barclays said in a advertisement published in several British newspaper today, including the Financial Times, the London-based Times and the Guardian.

“You are the lifeblood of our business, and we will not allow ourselves to be distracted from what really matters -- delivering for you, day in and day out,” the statement, signed by Chairman Marcus Agius, says. “I also thank you for your business. It is our responsibility to earn the right to retain it.”

To contact the editor responsible for this story: Mike Harrison at

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