Bloomberg News

RBS ‘Cautiously Optimistic’ Accounts Back to Normal on Monday

June 24, 2012

Royal Bank of Scotland Group Plc is “cautiously optimistic” that account holders will regain access to their funds by Monday, June 25, Customer Service Director Susan Allen said in an e-mailed statement today.

“We are making progress to clear the backlog of payments,” Allen said. “The knock-on effects of this technical failure mean there will be bumps in the road,” she said.

The bank extended opening hours at more than 1,000 branches in the U.K. and Ireland over this weekend following what it said was “systems outage” that started on June 19. The ability of customers to make cash withdrawals, money transfers and payments was curtailed by the outage.

RBS is 82 percent owned by the British government. It has about 15 million personal banking customers across its brands.

To contact the reporter on this story: Dick Schumacher in London at

To contact the editor responsible for this story: Dick Schumacher at

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