Bloomberg News

U.S. Jan. Airline Security Customer Service Complaints

March 15, 2012

Following is a summary of the air travel consumer report from the Department of Transportation, highlighting consumer service complaints. The Transportation Security Administration provides security for roughly 48 million passengers per month and 38 million checked bags.

==========================================================================
Customer Service        Jan.   Dec.   Nov.   Oct.  Sept.   Aug.   July
Complaints              2012   2011   2011   2011   2011   2011   2011
==========================================================================
Courtesy                299    310    279    320    222    343    313 
Screening procedures     36     31     33     40     39     32     24 
Processing time          90     95    122     95     77     93     35 
Personal property       360    348    416    293    326    372  1,744 
Baggage damage claims
   Checkpoint           212    133    172    213    189    237    240 
   Checked baggage      463    407    487    670    565    619    661 
==========================================================================

Note: Checked baggage claims includes claims for which TSA and/or the airlines may be liable.

To contact the reporter on this story: Kristy Scheuble in Washington at kmckeaney@bloomberg.net

To contact the editor responsible for this story: Marco Babic at mbabic@bloomberg.net


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