Bloomberg News

Mexico Wireless Carriers to Compensate BlackBerry Users

October 13, 2011

(Updates with Telefonica announcement in the third paragraph.)

Oct. 13 (Bloomberg) -- The Mexican units of America Movil SAB and Telefonica SA will reimburse users of BlackBerry telephones for service interruptions yesterday, the companies said in separate statements.

America Movil blamed Research in Motion Ltd, the maker of BlackBerry phones, for the service problems and said it will contact BlackBerry users directly for reimbursement, the company said in an e-mailed statement today.

Telefonica, Spain’s largest phone company, will compensate Mexican Blackberry’s users with extra services, according to an e-mailed statement. Both companies said BlackBerry services have been normalized.

BlackBerry subscribers across most parts of the world lost data services after a network failure in the U.K. this week halted messaging and Web browsing. RIM Co-Chief Executive Officer Jim Balsillie said today service has been fully restored globally. Co-CEO Mike Lazaridis apologized, saying the company has “let many people down.”

To contact the reporter on this story: Adriana Lopez Caraveo in Mexico City at

To contact the editor responsible for this story: Jonathan Roeder at

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