Bloomberg News

Citigroup Said to Halt Soliciting Some Japan Retail Business

October 11, 2011

(Updates with closing share price in eighth paragraph.)

Oct. 11 (Bloomberg) -- Citigroup Inc. stopped soliciting clients for some retail banking products in Japan as it awaits the outcome of a government investigation into its compliance with local rules, two people with knowledge of the matter said.

The U.S. bank told employees at its Japan retail unit in late June not to market financial products such as investment trusts and foreign currencies, said the people, who declined to be identified as the information is confidential.

Citibank Japan Ltd. is currently reviewing its compliance processes and offering training to staff to improve internal controls, the people said. The bank, which has 32 branches and offices in Japan with 1,780 employees, still helps customers exchange currencies or buy products if asked, they said.

The U.S. lender faces a possible penalty from the Financial Services Agency in Japan as soon as this year for failing to fully explain product risk to retail customers, two people familiar with the situation said earlier this month. It would be at least the third time Citigroup is punished by Japanese regulators since 2004. Revenue and profit at the bank’s local unit fell in the three months ended June.

Mika Nemoto, a Tokyo-based spokeswoman for Citigroup, declined to comment on the bank suspending solicitation of clients for some products.

Insufficient Information

The penalties may include suspension of operations at some outlets, according to the people who spoke earlier this month. The agency ended an onsite inspection of the New York-based bank’s Tokyo offices in July, they said. Citigroup possibly had insufficient information, such as the age and occupation of customers, needed to measure the degree of risk they should take, the regulators pointed out, according to the people.

Citigroup Japan’s profit fell 78 percent in the three months ended June 30 from a year earlier to 1.1 billion yen ($14 million), the company said in August. Revenue declined 23 percent to 20.7 billion yen.

Shares of Citigroup rose 1.9 percent to 2,006 yen at the close of trading on the Tokyo Stock Exchange today. The Topix Securities Index gained 2.7 percent.

In 2009, Citigroup was ordered by Japan’s regulator to suspend marketing of banking services to individuals for a month after failing to install adequate internal controls to detect and monitor suspicious transactions. In 2004, the company was ordered to close its private banking operations in the country.

--Editors: Russell Ward, Chitra Somayaji

To contact the reporter on this story: Takahiko Hyuga in Tokyo at

To contact the editor responsible for this story: Chitra Somayaji at

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