Bloomberg News

BofA Says Lack of Online Access Caused by Traffic, Not Hackers

October 03, 2011

Oct. 3 (Bloomberg) -- Bank of America Corp. said online access to accounts was slowed or halted temporarily for a second consecutive weekday because of heavy customer traffic at the biggest U.S. lender.

“We do take proactive steps to manage customer traffic during peak hours,” Tara Burke, a spokeswoman for Charlotte, North Carolina-based Bank of America, said today. “Because of that, you are seeing some customers having slowness or access issues. It’s not malware, it’s not hacking, there is no compromise to customer information. I know there’s people out there saying that. It’s not true.”

To contact the reporter on this story: Hugh Son in New York at

To contact the editor responsible for this story: David Scheer at -0- Oct/03/2011 16:54 GMT

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