Bloomberg News

Vodacom Says S. African Consumer Act Doesn’t Provide for Claims

July 05, 2011

July 5 (Bloomberg) -- Vodacom Group Ltd., the largest provider of wireless services to South Africans, said the country’s Consumer Protection Act doesn’t make provision for claims to be made against it for loss of business or income after its network failed on June 30.

The company may be forced to refund South African customers because of the network failure, Johannesburg’s Business Day newspaper reported yesterday, citing National Consumer Commissioner Mamodupi Mohlala. Vodacom will respond directly to the commissioner and the telecommunications regulator on the network outage, the Johannesburg-based company said in an e- mailed response to questions today.

Vodacom has “consistently outperformed the required quality of service standards” expected from the Independent Communications Authority of South Africa, it said.

To contact the reporter on this story: Sikonathi Mantshantsha in Johannesburg at

To contact the editor responsible for this story: Vernon Wessels at

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