Bloomberg News

United Airlines Resumes Flights Today After Computer Outage

June 18, 2011

(Adds U.S. Airways in the seventh, eighth paragraphs.)

June 18 (Bloomberg) -- United Airlines resumed flights today after a five-hour computer outage last night stranded passengers in Chicago, Denver, San Francisco and other U.S. cities.

“The airline experienced a network connectivity issue at about 7:15 p.m. local time, which was resolved through troubleshooting procedures and restored at midnight,” the airline said in a statement on its website today.

United canceled 15 flights yesterday and 16 today because of the computer outage, spokeswoman Mary Clark said in an e- mail. She said about 100 flights were delayed.

The disruption affected Chicago-based United’s flight departures, airport processing and reservations systems, including access to its website, the company said. NBC News in Los Angeles reported passengers weren’t able to check in unless they’d printed their boarding passes prior to arriving at the airport.

The carrier waived change fees for customers at the airports that were affected.

UAL Corp. merged with Continental Airlines Inc. in October, surpassing Delta Airlines Inc. as the world’s biggest carrier and becoming United Continental Holdings Inc.

Separately, US Airways Group Inc. had a two-hour computer disruption this morning that temporarily suspended flights into and out of Philadelphia International Airport, said spokeswoman Tina Swail. She didn’t have further details on the problem, though said it wasn’t related to United’s situation.

She wasn’t immediately able to say how many flights were delayed.

--Editors: Sylvia Wier, Theo Mullen

To contact the reporter on this story: Dan Hart in Washington at dahart@bloomberg.net

To contact the editor responsible for this story: Sylvia Wier at swier@bloomberg.net


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