Lloyd's of London needed to transform its manual practices for processing claims into a tech-driven process. CEO Richard Ward tells how he pushed for greater efficiency.
Change management expert John Kotter discusses how CEO Richard Ward created a sense of urgency for his changes at Lloyd's of London, and how other organizations can learn from him.
Early bloggers had no idea of their global reach, says the Media Bloggers Assn.'s Robert Cox. He offers advice for ensuring your blog won't get land you in court or the unemployment office
While a flight attendant's whimsy caused no safety hazard, it may have conflicted with the public image Delta wished to maintain, says airline consultant Bob Mann, of R.W. Mann & Co.
Boston Consulting Group’s Hal Sirkin explains the rise of new global challengers--companies good at competing for resources, talent, customers, and capital in rapidly developing economies.
When customers buy a product, they are not simply consuming--they're hiring it to perform a specific job in their life, explains the Harvard Business School professor and author
CEO Bob Nardelli and Chrysler's vice-chairmen and co-presidents talk about a three-pronged strategy: focusing on new products, listening to customers, and aligning supply and demand
Saving money will allow Chrysler to invest in the kinds of new models the market wants. Also key to its survival will be alliances, says Ron Harbour, a partner with Oliver Wyman
Directors need to evaluate the company's strengths, weaknesses, opportunities, and threats, then decide whether they have confidence in the CEO--and resist the urge to micromanage
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