Because human resources, unfortunately, often operates as a cloak-and-dagger society or a health-and-happiness sideshow. Those are extremes, of course, but if there is anything BusinessWeek columnists, Jack & Suzy Welch have learned over the past five years of traveling and talking to business groups, it is that HR rarely functions as it should. That's an outrage, made only more frustrating by the fact that most leaders aren't scrambling to fix it
