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To examine the best practices of our customer-service elite, BW Management Editor Jena McGregor spoke with Jeanne Bliss, author of Chief Customer Officer and a former Land’s End head of customer service, about what works and what doesn’t
To examine the best practices of our customer-service elite, BW Management Editor Jena McGregor spoke with Jeanne Bliss, author of Chief Customer Officer and a former Land’s End head of customer service, about what works and what doesn’t
