BusinessWeek -- Customer Service Champs

How service leaders are using technology, training, and customer-centric strategies to exceed customer needs

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Percentage of wireless customers who use their cell phones to take pictures

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Customer Service

Get Some Satisfaction

An index for customers, not stocks

BusinessWeek -- Customer Service Champs image Claes Fornell, a professor at the University of Michigan and the founder of the American Customer Satisfaction Index, talks to Associate Editor Jena McGregor about the state of customer service today

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