BusinessWeek -- Customer Service Champs

How service leaders are using technology, training, and customer-centric strategies to exceed customer needs

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Percentage of wireless customers who use their cell phones to take pictures

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Customer Service

The Luxury Treatment

How great people make for great service at the famed Four Seasons

BusinessWeek -- Customer Service Champs image Ellen Dubois du Bellay, Four Seasons Hotels' vice-president of learning and development, talks about the company's extensive interview process and how it identifies good people

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