BusinessWeek -- Customer Service Champs

How service leaders are using technology, training, and customer-centric strategies to exceed customer needs

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Percentage of wireless customers who use their cell phones to take pictures

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Customer Service

Getting Human at Kayak

Customer support is everyone's business

BusinessWeek -- Customer Service Champs image Paul English, creator of GetHuman.com and co-founder of Kayak.com talks to associate editor Jena McGregor about how good site design can improve customer service

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